Roselia

Due to the intricate designs, some of our materials are delicate and may need special care and storage, here are our care tips to help you get the most out of your new Zyrah's.

When wearing our shoes please be sure to avoid direct contact with heat, oil (body oils), grease (including make-up and sun cream), alcohol (like your favourite perfumes), and any other abrasive products, as we (Zyrah) cannot be held responsible for the deterioration of our shoes if such instances occur.

Storing:

Always store your Zyrah shoes in their dust bag where provided and out of direct sunlight and heat.

Soles:

The soles of your Zyrah shoes will be subject to wear and tear and marking, this is totally normal and will not affect the longevity of your shoes. We kindly ask customers to try shoes on a soft, carpeted surface until you’re certain that you’ll be keeping them. Pock marking, indentations, and getting dirty and worn due to the elements and environment that you wear your shoes in is inevitable however, won’t affect the performance and durability of the shoe. 

If you decide to take the manufacturing sticker off (which we are required to put on the soles of all our shoes), part of the sole and colouring may also come off if not done with extreme care. We recommend not to remove this unless absolutely necessary. Any shoes returned to us without the sticker on them after being removed will not be refunded and will be sent back to you. 

Leather:

Due to the nature of this material, the appearance of our beautiful leathers can transform over time with slight colour changes and markings. Marks can be improved by gently buffing the affected area with a clean, dry, soft cloth. To maintain the appearance of your leather goods, be sure to store them in your dust bag.

The soft leather soles of our pumps, sandals and flats can become damaged if wet. Please keep out of the rain. 

We do not recommend using any sanitising wipes on leather material as this may cause damage to the finish of your shoes, resulting in a peel/crack texture overtime.

Metallic leather may lose some colour and become wrinkled over time due to wear, this is a natural process. You can extend the life of the leather by storing the shoes carefully in their dust bags and stuffing them with a tissue when they are not being worn.

Satin:

The array of vibrant coloured Italian satins are delicate and should not be cleaned with water. Extra care should be taken to avoid snagging or excess abrasion. Due to the nature of satin, it is advisable not to wear this material in wet weather. We recommend a professional dry clean when needed.