Last updated: December 3, 2024

This Privacy Policy describes how Zyrah (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zyrah-store.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

• Contact details including your name, address, phone number, and email.
• Order information including billing/shipping address, payment confirmation, and contact details.
• Account information including username, password, and security questions.
• Customer support information you choose to share with us.

Some features may require you to provide information. Refusing to do so may prevent access to certain features.

Information We Collect about Your Usage

We may collect "Usage Data" including device, browser, IP, and interaction data using cookies, pixels, and similar technologies.

Information We Obtain from Third Parties

We may receive data from vendors or service providers, including:

• Shopify and platform support partners.
• Payment processors (for billing and payment details).
• Marketing or tracking tools using cookies, SDKs, or web beacons.

Any third-party information we obtain is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services: To fulfill orders, process payments, manage your account, handle returns, etc.
• Marketing and Advertising: For emails, SMS, ads, and tailored promotions.
• Security and Fraud Prevention: To detect or address unauthorized activity or breaches.
• Communicating with You and Service Improvement: For support and enhancing service quality.

Cookies

We use cookies to operate and optimize our Site. For Shopify-specific cookies, visit this page.

Most browsers accept cookies by default, but you can modify settings to reject them. Blocking cookies may affect functionality.

How We Disclose Personal Information

We may share your personal data in the following circumstances:

• With vendors and service providers (IT, payment, analytics, etc.).
• With business and marketing partners.
• With affiliates or during corporate transactions.
• When legally required or when consent is given.

Categories of Disclosed Data

We do not use or disclose sensitive personal information without your consent.

Third Party Websites and Links

We are not responsible for third-party websites linked from our Site. Review their privacy policies before use. Publicly posted information may be accessible to others.

Children's Data

Our Services are not intended for children. We do not knowingly collect data from children. Parents can contact us to remove such data if submitted in error.

Security and Retention of Your Information

No system is perfectly secure. Avoid sending sensitive data via insecure channels.

Retention depends on account needs, legal obligations, or business interests.

Your Rights

Depending on location, you may have rights such as:

• Accessing data
• Deleting data
• Correcting inaccuracies
• Receiving a copy (portability)
• Restricting processing
• Withdrawing consent
• Appealing decisions
• Managing email preferences

You can exercise rights via our Site or by contacting us. We may need to verify your identity. Authorized agents must provide proof of permission.

Complaints

If dissatisfied, you may contact us directly or file a complaint with a data protection authority based on your jurisdiction.

International Users

Your data may be processed or stored outside your country. If data leaves Europe, we rely on approved legal transfer mechanisms like the Standard Contractual Clauses.

Contact

If you have any questions or concerns, or wish to exercise your rights, please contact us:

Email: Zyrah.eg@gmail.com
Address: Al Shorouk City, Cairo, C, 11111, EG